Transparency & Trust in Every Message We Deliver
At Info Message, we value your trust and take transparency seriously. This page explains how we use Meta’s WhatsApp Cloud API on behalf of our clients and what it means for you as an end-user or a business.
The WhatsApp Cloud API, developed by Meta (formerly Facebook), allows businesses to send and receive messages over WhatsApp using cloud-based infrastructure.
🧩 It enables features like:
✅ Sending notifications
✅ Two-way messaging
✅ Automation through chatbots
✅ Message templates and more
📡 All data is processed through Meta’s secure cloud servers — hosted globally.
Info Message is a registered Business Solution Provider (BSP) offering WhatsApp Cloud API access to verified businesses via our platform infomessage.in.
Use their own verified WhatsApp Business numbers
Have completed Meta’s Business Verification
Have obtained user consent to send messages via WhatsApp
To provide our services, the following data may be accessed, stored, or transmitted securely via Meta’s servers:
📌 Business Info:
WhatsApp Business Profile Name
Display Picture, Description, Category
📌 Message Data:
Templates (pre-approved by Meta)
Customer opt-ins and contact numbers
Message logs (for delivery and troubleshooting only)
📌 Usage Stats:
Message counts, delivery status, engagement rates
🚫 We Do NOT Access:
Personal media from end-users (unless explicitly sent to the business)
Conversations not routed via our platform
Customer device information beyond phone number
📲 Businesses using our platform are required to:
Collect explicit opt-in before messaging customers
Respect user preferences and opt-out requests
Use approved message templates only
🔒 Info Message enforces strict compliance with Meta’s Messaging Policies to prevent spam, abuse, or unauthorized communication.
🔗 Meta’s WhatsApp Business Messaging Policy
🔗 Meta’s WhatsApp Business API Terms of Service
🔗 Meta’s Data Policy
We encourage users and businesses to review these official documents to understand rights and responsibilities.
At Info Message, we ensure:
✔️ All API calls are authorized and encrypted
✔️ Message content is not altered, misused, or sold
✔️ Data retention aligns with Meta’s and local legal standards
✔️ Complete transparency in how data flows from your business to your customer
If you have any questions regarding our API usage or data handling policies, please reach out to us:
📧 Email: contact@infomessage.in
🌐 Website: https://infomessage.in
Info Message is committed to maintaining trust and ensuring safe, compliant, and effective communication between businesses and their customers through the Meta Cloud API.
